Service process for purchasing metal laser cutting machine equipment

In the metal material processing industry, in order to reduce the process flow, large pieces of raw materials must be cut into small pieces for later use, which needs to be applied to metal laser cutting machines. The metal laser cutting machine has a unique industrial design, which is specially designed for cutting metal materials, which can very effectively improve the efficiency of metal processing.

Service process for purchasing metal laser cutting machine equipment:

Pre-sales of metal laser cutting machine:

1. The choice of the model and specification of the metal laser cutting machine.

2. Products can be designed and manufactured according to various needs of customers.

3. Train technical personnel for customers.

4. The manufacturer sends technical personnel to the customer site to plan the site and design plan for the customer as a whole.

Metal laser cutting machine is on sale:

1. Product acceptance.

2. Help customers to debug the use procedures and technical parameters of the equipment.

After-sales service of metal laser cutting machine:

1. The process of after-sales tracking service:

2. Create a customer profile table and implement tracking, mainly as follows:

Create a customer profile, understand the application address, operation status, time of customer return visits and contact information of the equipment sold; assign dedicated after-sales service personnel to arrive at the construction site to guide customers in installation and commissioning. After the installation of the complete set of equipment is completed, full-time technical personnel will be assigned to cooperate with the customer's on-site production until the customer is satisfied.

3. Carry out detailed registration and custody of the service call information and disposal, and deal with the problems mentioned by customers in a timely manner.

4. Notify the equipment customers whose warranty period has passed; and regularly notify the equipment maintenance details.

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